I want to support my client by:
To do this, you must be from an authorised agency and have your agency identifier available. You will also need to download this consent form for your client to complete and upload with the application.
You will be able to complete the application and provide documentation on behalf of your client. You can then schedule a call between the Program support workers and your client to deliver the package.
You will be able to share basic information about your client and assist them to schedule a call with the Program to commence their application.
You’ll be able to upload documents to support an existing application.
To do this, you will need to call us to request a link to upload documents on behalf of your client.
More information on how you can provide support
Nominated staff from authorised agencies are assigned credentials that allow them to apply for the Leaving Violence Program on behalf of their client.
Authorised referral agencies will receive login credentials to our Referral Agency Portal. Learn more about the Referral Agent authorisation process.
You do not have to become authorised to support your client to apply for the Program. Options 2, 3, and 4 can be used by referral agencies to support their clients to access the Leaving Violence Program.
The Leaving Violence Program allows Referral Agents, support workers and other professionals to help their clients in different capacities.
If you are an authorised Referral Agent, you can:
- Apply on behalf of your client and manage their application.
- You can log in to the Leaving Violence Program Referral Agent Portal and to submit application on behalf of your client;
- You will work with a Leaving Violence Program support worker to progress the application; if approved
- We will work with your client to arrange payment; and
- You may wish to continue working with your client and offer on-going support.
If you have not gone through the authorisation process, you can:
Accelerate your client’s application process
- Using our webform, help submit key information and documents on behalf of your client;
- Help your client schedule a call with our support workers who will help them fill in any gaps and progress the application; if approved
- We will work with your client to arrange payment and help them understand how it can best support their needs.
- Refer your client to the Program
- You can refer your client by sharing their basic details.
- A Leaving Violence Program support worker will contact them to help start their application.
Whether you are an authorised Referral Agent or not, you may also be asked to help by:
- Uploading Supporting Documents
- If your client has already applied:
- You can upload documents (like risk assessments, safety plans, or support letters) using the document upload feature on the website.
- This helps support their application and ensures all relevant information is included.
- If your client has already applied:
- be experiencing Intimate Partner Violence;
- have left or have a plan to leave a violent Intimate Partner Relationship;
- have changed, or have been planning to change, how or where they live in the past 12 weeks because of the violence;
- 18 years or older;
- reside in Australia and have a current address;
- be experiencing financial stress;
- have not been supported through the Leaving Violence Program, Escaping Violence Payment (EVP) trial, or the Temporary Visa Holders Experiencing Violence Pilot in the last 12 months.
Your client will need some supporting documents to help their application get processed. These include a combination of documents you may have created with them (these include consent forms, safety plan and risk assessment) as well as supporting documents that help confirm your client’s details and situation (including age, residency, living situation, financial situation as well as any support letters they may have received).
Some examples of these documents include:
Uploading these supporting documents can help accelerate the application process. If you don’t have them available when you contact us, we can work with your client to collect them at a later time.
The Leaving Violence Program Regional Trials are being delivered across four regions of Australia in Broome, Cairns, Darwin and Dubbo, and focus on meeting the needs of Aboriginal and Torres Strait Islander individuals. Your client will be able to access tailored support and apply directly through these providers if they live in these four regions:
Broome – Broome Regional Aboriginal Medical Service
Broome Regional Aboriginal Medical Service (BRAMS) delivers the Leaving Violence Program Regional Trial in Broome and across the West Kimberly Region of Western Australia (WA).
- For information on how to access the Leaving Violence Program Regional Trial delivered by BRAMS, please visit https://www.brams.org.au/. Office operating Monday to Friday 8:00am – 4:30pm local time, Thursdays 8:00am - 2:00pm local time.
Cairns – Remote Area Aboriginal & Torres Strait Islander Child Care Advisory Association (RAATSICC)
Remote Area Aboriginal & Torres Strait Islander Child Care Advisory Association (RAATSICC) delivers the Leaving Violence Program Regional Trial in parts of the North Queensland region of Australia. This includes Cairns, Townsville Cape York, Cairns Tablelands, Torres Strait Islands, Mt Isa and Palm Island.
For information on how to access the Leaving Violence Program Regional Trial delivered by RAATSICC please visit https://raatsicc.org.au/ or call 1300 663 411. Office operating hours Monday to Friday 8:30am - 5:00pm local time.
Darwin – North Australian Aboriginal Family Legal Service
The North Australian Aboriginal Family Legal Service (NAAFLS) delivers the Leaving Violence Program Regional Trial across their current service footprint in the top end of the Northern Territory (NT). This includes Darwin, Palmerston, Katherine, Nhulunbuy and 45 remote communities in the West Daly, Tiwi Islands, Big Rivers, East Arnhem and West Arnhem Regions.
For information on how to access the Leaving Violence Program Regional Trial delivered by NAFFLS please visit https://naafls.com.au/ or call (08) 8923 8200. Office operating Monday to Thursday, 8:30am - 4:30pm and 8:30am - 4:00pm Fridays local time.
Dubbo – Bunmabunmarra
Bunmabunmarra delivers the Leaving Violence Program Regional Trial in the Dubbo Region extending over the Far West and Central West regions of New South Wales (NSW). Delivering the service in Wellington, Narromine, Gilgandra, Trangie, Warren, Coonabarabran, Coonamble and Nyngan.
For information on how to access the Leaving Violence Program Regional Trial delivered by Bunmabunmarra please visit www.bunmabunmarra.com.au or call (02) 5816 9035 or Toll Free 1800 214 156. Office operating Monday to Thursday 9:00am - 5:00pm and 9:00am - 4:00pm Fridays local time.
- be experiencing Intimate Partner Violence;
- have left or have a plan to leave a violent Intimate Partner Relationship;
- have changed, or have been planning to change, how or where they live in the past 12 weeks because of the violence;
- 18 years or older;
- reside in Australia and have a current address;
- be experiencing financial stress;
- have not been supported through the Leaving Violence Program, Escaping Violence Payment (EVP) trial, or the Temporary Visa Holders Experiencing Violence Pilot in the last 12 months.
To support your client to access the Regional Trials, you can navigate to the relevant providers’ site and follow their guidance on referring in.
Prefer speaking to a Leaving Violence Program support worker?
You can reach us at 1800 253 283. The Leaving Violence Program operates Monday to Friday, 8:30am to 5:30pm. The Leaving Violence Program is closed on public holidays.
How do I get authorised?
