We may collect the following types of personal information about you:
- the information that you provide when applying to the Program or otherwise interacting with us on behalf of a Program User. This may include your name, contact details, employment information and any evidence, credentials or other supporting information about your authority to act on behalf of that Program User;
- any username(s) and password(s) that you might be provided with or create in accessing the Program on behalf of a Program User;
- your location information (if this is permitted by your device settings);
- records of any communications or interactions we have with you, including any feedback you provide to us about the Program and your experience in accessing it; and
- any other information that you, the organisation that employs or engages you, or the Program User you interact with us on behalf of, provides to us about you.
Wherever possible, we will try to collect personal information from you directly, rather than from another person or source, unless it is unreasonable or impractical to do so.
There may be occasions when we gather personal information about you from another source, for example:
- from the relevant Program User, if they contact us directly;
- from our contracted service providers (including those who manage identity verification services);
- from your employing or engaging organisation (if relevant); or
- from third party providers who have been appointed by the Commonwealth to deliver separate regional trials for the delivery of the Leaving Violence Program (“Regional Trial Service Providers”), or to deliver previous iterations of the Program that provided equivalent financial supports to victim-survivors.
We generally collect and use the above types of personal information (which may include sensitive and health information) to:
- enable us to provide the Program (including receiving and assessing any applications from, and providing any supports or services to, Program Users);
- verify identities;
- confirm the authority of any Program User Representative to properly act on behalf of the relevant Program User;
- communicate with you through various channels;
- identify program funding usage trends;
- provide tailored and personalised services;
- help us to manage our service standards;
- prevent fraudulent activity and ensure the Program is being utilised as intended – this includes enabling us to identify any duplicate applications to the Program delivered by us and services having been delivered by the Regional Trial Service Providers or other third party service provider that delivered previous iterations of the Program that provided equivalent financial supports to victim-survivors; and
- assist us to comply with our legal and reporting obligations.
We may use identified and, or de-identified and aggregated information (where no one is identifiable) to improve the Program, for reports and in evaluation of the Program and its various elements. De-identified information may also be used in academic articles and presentations at conferences.
You may be able to interact with the Services without disclosing some of your personal information if you wish. However, if you do not provide the personal information requested of you to us, we may not be able to deal with you on behalf of a Program User or provide all of the financial support or other Services to that Program User that we would otherwise be able to.
Generally, personal information that is collected in connection with the Program may be shared between Telstra Health, the Commonwealth, Regional Trial Service Providers, with contractors and subcontractors including BlackHawk Network and service providers engaged to provide the Program (collectively “Contracted Service Providers”). In this regard, it is noted that:
- any personal information held by Telstra Health or the Contracted Service Providers in connection with the Program is held on behalf of the Commonwealth, so that Telstra Health and its Contracted Service Providers can provide the Program. If Telstra Health stops providing the Program we will transfer the information to the Commonwealth or to such other service provider(s) engaged by the Commonwealth to deliver the Service; and
- where Contracted Service Providers are engaged, they are bound by the Privacy Act 1988 (Cth) and obligations of security and confidentiality, and contractual measures are in place to ensure they comply with those obligations.
Other circumstances in which your personal information may be shared include with the Program User that you have interacted with us on behalf of, or your employing or engaging organisation.
Otherwise, we will only disclose your personal information to third parties for the purposes for which you gave it to us or for a secondary purpose if permitted by law, which includes:
- where you have consented;
- where you would reasonably expect us to do so, and where related to the primary purpose of collection, or, in the case of sensitive information, directly related to the primary purpose;
- where required or authorised by or under an Australian law or a court/tribunal order, such as to comply with mandatory reporting requirements in relation to suspected cases of child abuse and neglect, or in connection with a police warrant or subpoena; or
- where a permitted situation exists under the Privacy Act 1988 (Cth), such as lessening or preventing a serious threat to the life, health or safety of an individual, or to public health or safety, or locating a person reported as missing.
De-identified information (where no one is identifiable) may also be shared with research partners from time to time.
While we do not generally disclose personal information to overseas recipients, limited disclosures may occur in the following circumstances:
- to enable the distribution of stored value cards as part of any financial support provided to Program Users, we may disclose de-identified information to Blackhawk Network (the card provider for the Program), who stores and handles data in overseas locations, including on infrastructure based in the United States of America;
- if you are a Program User or Program User Representative and require customer support from Blackhawk Network, and either:
- contact Blackhawk Network directly; or
- ask us to raise a support request on your behalf,
- personal information (such as your name, contact details, and the nature of and information about your request) may be disclosed to Blackhawk Network’s customer support personnel located in El Salvador and stored or handled overseas in accordance with Blackhawk Network’s privacy policy; and
- in exceptional cases, to overseas emergency services or law enforcement agencies if this is required or authorised by law.
If you have any questions about this Collection Notice, please contact us by calling on 1800 253 283
Financial Stress
